You did mistake and bought 10 keys instead 1, and you activated only 1 key. No problem, we will do refund for 9 keys.
Facebook or YouTube blocks your account for Live streaming. In this case we do not refund money.
Facebook or YouTube disables Live streaming feature or go down. In this case we do not refund money. We can not be responsible for work this services.
Your internet provider blocks video streaming ports. In this case we do not refund money.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Our software uses code of FFmpeg licensed under the LGPL version 2.1 and it's source can be downloaded here or here FFmpeg is a trademark of Fabrice Bellard, originator of the FFmpeg project. Blackmagic Design, Deltacast, Stream Labs, AJA, Magewell, DecTek, NDI and other trademarks are property of their respective owners.